SMS Program

SMS Terms & Consent

Effective: February 20, 2026  ·  Last updated: May 14, 2026

This page describes how RentalRelay collects tenant SMS consent, what messages tenants receive, and how to opt out. RentalRelay is a transactional property management communication service — we do not send marketing or promotional messages.

About Our SMS Program

RentalRelay provides an SMS-based communication service that connects tenants with their property managers. When you text your assigned property management number, an automated assistant may respond to help with common requests such as maintenance issues, lease questions, and general property inquiries. Your property manager may also communicate with you directly through this number.

This is a two-way, conversational messaging service. All messages are transactional in nature — we do not send marketing, promotional, or advertising content. You will only receive messages related to your tenancy and property management needs.

Program name: RentalRelay Property Management SMS Notifications
Service provider: RentalRelay LLC (rentalrelay.io)

How Tenants Opt In

Tenants provide explicit SMS consent using one of the following methods:

Method 1 — Written Opt-In Form (Primary)

During tenant onboarding, the landlord adds the tenant to RentalRelay. The tenant then receives an opt-in invitation SMS from the property management number:

  1. "RentalRelay: Hi [First Name] — [Landlord Name] just added you so you can text maintenance, rent & lease questions to this number anytime. Reply YES to start. STOP to opt out, HELP for info. Msg/data rates apply."
  2. The tenant replies YES (or another affirmative like OK, SURE, YEAH) to consent.
  3. Upon consent, the tenant receives the welcome confirmation: "You're opted in to RentalRelay, [First Name]! Text this number for maintenance, lease questions, or emergencies — we reply in seconds. You'll also get a monthly rent payment link from [Landlord]. Reply STOP to opt out, HELP for info. Msg freq varies, msg/data rates apply."
Consent is not a condition of any lease agreement. Tenants are not required to opt in to receive housing services. Opting in or out of SMS will not affect your tenancy in any way.

Method 2 — Inbound Message (Conversational)

A tenant may also initiate contact at any time by texting the property management number with a question or request. By sending an inbound message, the tenant consents to receive SMS replies from RentalRelay on behalf of their property manager. The same confirmation message is sent upon first contact.

Types of Messages You May Receive

  • Maintenance updates — status of repair requests, scheduled maintenance, service appointments
  • Lease reminders — rent due dates, lease renewal notifications, document requests
  • Property information — parking rules, trash schedules, building updates, amenity reservations
  • Urgent alerts — emergency maintenance, utility shutoffs, safety notifications
  • Responses to your inbound questions and requests

We do not send marketing messages, promotions, or third-party advertisements.

Message Frequency & Rates

Message frequency varies and depends entirely on your conversations with your property manager. You may receive 0–10 messages per month. There are no recurring scheduled messages unless initiated by your property manager for a specific property need.

Message and data rates may apply. Standard rates from your wireless carrier may apply. Contact your carrier for details on your plan.

How to Opt Out or Get Help

You can manage your messaging preferences at any time by texting the following keywords to your property management number:

KeywordWhat It Does
STOP (also accepted: UNSUBSCRIBE, CANCEL, QUIT, END)Opt out of all SMS messages. Your carrier (via Twilio) will deliver a standard unsubscribe confirmation, and our system immediately stops sending you messages. Reply START at any time to resubscribe.
HELPReceive information about the SMS program and how to contact support.
START (also accepted: UNSTOP)Re-subscribe to SMS messages after previously opting out.
HELLOActivate notifications (initial opt-in or re-activation).

You may also opt out by contacting us directly at hello@rentalrelay.io. Email opt-out requests are typically processed within one business day. The fastest opt-out method is replying STOP to any SMS, which is processed immediately. After opting out, you will receive one final confirmation message and no further texts will be sent.

Supported Carriers

RentalRelay SMS uses Twilio infrastructure, which is supported on all major U.S. wireless carriers including AT&T, T-Mobile, and Verizon.

Privacy

Your phone number and message content are used solely for property management communication between you and your property manager. We do not sell, share, or distribute your phone number or personal information to third parties for marketing purposes. For full details, see our Privacy Policy.

Contact Us

If you have questions about our SMS program, need help, or want to opt out: