Stop being on call 24/7 for your tenants.
Maintenance, rent, emergencies, lease questions — tenants text in, RentalRelay handles the conversation and only escalates when a decision is yours to make.
Handles more than maintenance
Every category of tenant message — handled, logged, and escalated only when needed.
Rent Collection
Tenants pay by bank or card from a text link. You receive the exact rent amount in your bank — your tenants cover the processing fee. Auto-reminders, late-status flags, and re-nudges if a card declines or ACH bounces. See how it works →
Maintenance Triage
Collects issue details, photos, and unit info before creating a documented ticket. Flags similar recently-resolved tickets so repeat issues don't slip through.
Emergency Detection
Automatically identifies gas leaks, flooding, fire, mold, and other emergencies. Escalates to you immediately with safety guidance to the tenant.
Vendor Dispatch
Dispatches vendors, tracks cost estimates, auto-approves under your threshold, and notifies you when jobs are complete. You pay vendors directly — we coordinate the work. Full audit trail.
Escalation & Approvals
Controls what reaches you and what the AI handles on its own. Reply directly to escalation alerts by SMS. Approve or deny vendor costs with a text.
24/7 Instant Responses
Tenants get immediate, professional replies any time of day. Customize your AI's tone and instructions to match how you run your properties.
Analytics & Reporting
See messages handled, tickets created, maintenance spend, and how much the AI handles without you. Monthly value summaries sent to your phone.
Renter's Insurance Tracking
Capture carrier, policy number, and expiration on the tenant record. Auto-reminders go out at 30, 14, 7, and 1 days before expiration — tenants text you back proof of renewal. No more leases lapsing without coverage.
Property Improvements Log
Track major work on each property — roof, HVAC, water heater, flooring, plumbing — with date, cost, and contractor. Ready when you need it for refinancing, sale, insurance claims, or tax-time depreciation.
Simple for tenants. Powerful for you.
Three steps from inbound SMS to resolved, documented issue.
Tenant sends a text
Tenants message a dedicated number. No app download, no portal login. just a text.
AI gathers & categorizes
RentalRelay asks clarifying questions, classifies the request, and builds a structured record automatically.
Escalate or resolve
Routine items are handled per your rules. Anything requiring your decision arrives as a text — reply APPROVE or DENY to confirm.
Independent landlords and growing portfolios, one platform
Whether you manage 2 units or 200, the work is the same: tenants text in, things need to get done, records need to be clean. RentalRelay does that part.
- ✓Handle units without a team or extra staff
- ✓One dashboard for every property and tenant
- ✓Respond to tenants without being on-call 24/7
- ✓Vendor directory with automatic dispatch by trade
- ✓Timestamped records for disputes and reference
- ✓Cost tracking and monthly analytics
- ✓Set rules once — RentalRelay follows them consistently
- ✓Escalation controls so you stay informed, not overwhelmed
Designed with trust at the center
Encrypted in Transit & at Rest
Industry-standard encryption: TLS 1.2+ in transit and AES-256 at rest, provided by our infrastructure layer.
TCPA-Aware, 10DLC-Registered
Enforces STOP/HELP keywords, logs every consent change, and runs on a 10DLC-registered carrier campaign (the SMS standard U.S. carriers require for business texting). You're responsible for collecting initial tenant consent — see our opt-in form.
Audit-Ready Records
Every message, approval, and action is timestamped and tamper-proof at the database layer — ready when you need them for a tenant dispute, vendor disagreement, insurance claim, or your own records.
You Set the Rules
You choose the approval threshold. Estimates above it wait for your text. Estimates below it move forward automatically, and you get notified either way.
Organization-Scoped Access
Your account owner gets full access to your organization's data — properties, tenants, vendors, and message history. Data is isolated per organization.
SMS Privacy
Tenant data is scoped to your organization only. We never share or sell your data.
I got a text on my honeymoon about an HVAC issue.
It wasn’t the first one that week. Texts at dinner. Texts before work. Texts on a Saturday morning when I just wanted to drink my coffee in peace.
Every message mattered. But not every message needed me personally. A leaky faucet, a lockout, a question about trash day - these all deserve quick responses. They just don’t need to interrupt your life to get one.
I built RentalRelay so tenants always get fast, professional responses - and the issues actually get handled. Tickets are created, vendors are dispatched, repairs are tracked. I don’t have to be in the middle of every step anymore. I think you’ll love it too.
From the Blog
Tips and insights for landlords and property managers
Ready to reclaim your time?
Simple pricing: $20 per unit, per month. All features included. See pricing →