Tenant issues handled, without constant interruptions.
RentalRelay routes tenant messages through an intelligent workflow: gathering details, documenting everything, and notifying you only when a decision is needed.
Handles more than maintenance
RentalRelay manages the full spectrum of tenant communication so the right issues reach you, and the rest are handled automatically.
Maintenance Triage
Collects issue details, photos, and unit info before creating a documented ticket. Detects recurring issues automatically.
Emergency Detection
Automatically identifies gas leaks, flooding, fire, mold, and other emergencies. Escalates to you immediately with safety guidance to the tenant.
Vendor Coordination
Dispatches vendors, tracks cost estimates, auto-approves under your threshold, and notifies you when jobs are complete. Full audit trail.
Escalation & Approvals
Controls what reaches you and what the AI handles on its own. Reply directly to escalation alerts by SMS. Approve or deny vendor costs with a text.
24/7 Instant Responses
Tenants get immediate, professional replies any time of day. Customize your AI's tone and instructions to match how you run your properties.
Analytics & Reporting
See messages handled, tickets created, maintenance spend, and how much the AI handles without you. Monthly value summaries sent to your phone.
Simple for tenants. Powerful for you.
Four steps from inbound SMS to resolved, documented issue.
Tenant sends a text
Tenants message a dedicated number. No app download, no portal login. just a text.
AI gathers & categorizes
RentalRelay asks clarifying questions, classifies the request, and builds a structured record automatically.
Escalate or resolve
Routine items are handled per your rules. Anything requiring your decision surfaces in your approval queue.
Built for landlords and property managers
🏠 Independent Landlords
- Handle multiple units without a team
- Respond to tenants without being on-call 24/7
- Keep records for disputes and tax documentation
- Set rules once and RentalRelay follows them consistently
- Escalation controls so you stay informed, not overwhelmed
🏢 Property Management Teams
- Manage all properties and tenants in one place
- Vendor directory with automatic dispatch by trade
- Every message, approval, and action logged with timestamps
- Cost tracking and monthly analytics across your portfolio
Designed with trust at the center
Encrypted End-to-End
All data in transit and at rest is encrypted using industry-standard protocols.
TCPA Compliant
Opt-in only messaging. Tenants can opt out at any time. Full compliance infrastructure.
Audit-Ready Records
Every message, approval, and action is logged with timestamps, ready for disputes or legal review.
You Stay in Control
Approvals required before any vendor dispatch or cost commitment. Nothing happens without your say.
Organization-Scoped Access
Each team member signs in to their own account. All data is scoped to your organization only.
SMS Privacy
Tenant data is scoped to your organization only. We never share or sell your data.
I got a text on my honeymoon about an HVAC issue.
Not just any message - it was the second one that week. Texts on weekends, messages before dinner with friends, a notification at 6 AM before work on Monday. Sound familiar?
Every time I saw a tenant text, I felt that familiar knot in my stomach, wondering whether it was something I needed to deal with.Most of the time it wasn’t. A message about a tenant locked out (call a locksmith). A subleasing question (read the lease!). Some requests I couldn’t act on until Monday anyway."
And yet I still had to stop what I was doing - read it, think about it, and respond, even if it was just to say, “Thanks for letting me know, I’ll have someone out there on Monday.”
Those constant, rental-related interruptions aren’t just annoying - they’re exhausting. And it doesn’t have to be this way.
RentalRelay exists because owning rental property shouldn’t mean being on call 24/7. Tenants deserve timely communication. Landlords deserve real boundaries. I built the tool I wished existed - and I think you’ll love it too.Ready to reclaim your time?
Simple pricing: $20 per unit, per month. All features included. See pricing →