Privacy Policy

Who We Are

RentalRelay is a property management communication platform that connects tenants with their landlords and property managers via SMS. References to "we," "us," or "our" mean RentalRelay. References to "you" mean any person interacting with RentalRelay, including landlords, property managers, and tenants.

Contact: support@rentalrelay.io

Information We Collect

When you interact with RentalRelay, we may collect the following information:

• Phone number — provided by your landlord or entered by you when you text your property management number.
• Name and email — provided by your landlord as part of tenant onboarding.
• Message content — the text messages you send to and receive from your property management number.
• Lease and tenancy information — such as your unit, property address, lease dates, and rent amount, as provided by your landlord.
• Maintenance request details — descriptions of issues you report via text message.

How We Use Your Information

We use your information solely for property management communication, including:

• Responding to your inbound text messages about maintenance, lease questions, and property inquiries.
• Logging maintenance requests on behalf of your property manager.
• Notifying your property manager of urgent issues that require their direct attention.
• Maintaining conversation history so your property manager can review past communications.

We do not use your information for marketing, advertising, or promotional purposes.

SMS Messaging

RentalRelay sends SMS messages only in response to tenant-initiated conversations or for transactional property management notifications from your landlord. We do not send marketing or promotional text messages.

How Tenants Opt In

Tenants provide SMS consent during lease signing by completing the RentalRelay SMS Notification Opt-In Disclosure form. The form instructs tenants to text HELLO to their property's assigned phone number to activate notifications. By signing the form and texting HELLO, tenants authorize RentalRelay to send property management SMS notifications on behalf of their landlord.

Alternatively, a tenant may initiate contact at any time by texting the property management number — by doing so, they consent to receive SMS replies.

Opt-Out

Reply STOP to any message to opt out. You will receive a confirmation and no further messages will be sent. Opting out does not affect your tenancy or lease agreement in any way.

For complete SMS terms, see our SMS Terms & Consent page.

Information Sharing

We do not sell, rent, or share your personal information or phone number with third parties for marketing or advertising purposes.

We may share your information only in the following limited circumstances:

• With your property manager or landlord — your messages and tenancy information are accessible to the property management team responsible for your unit.
• Service providers — we use third-party services (Twilio for SMS delivery, Supabase for data storage, Anthropic for AI-assisted responses) that process your data on our behalf under their own privacy obligations.
• Legal requirements — we may disclose information if required by law, court order, or government regulation.

Data Retention

We retain your messages and tenancy information for as long as your landlord maintains an active account with RentalRelay or as required for legitimate property management purposes. Your landlord may delete your information at any time through their dashboard.

Data Security

We use industry-standard security measures including encrypted data transmission and secure database storage with role-based access controls.

Your Rights

• Opt out of SMS at any time by replying STOP to any message.
• Request your data by contacting us at support@rentalrelay.io.
• Request deletion of your personal information by contacting us at support@rentalrelay.io.

Children's Privacy

RentalRelay is not directed at individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be reflected by the "Last Updated" date at the top of this page.

Contact Us

Questions about this privacy policy: support@rentalrelay.io