AI Use Policy

1. Role of AI in RentalRelay

RentalRelay uses large language model (LLM) AI to assist with tenant communication tasks. Specifically, AI is used to:

• Classify inbound tenant messages by category (maintenance, rent, lease questions, etc.)
• Generate draft responses to common tenant inquiries
• Ask clarifying questions to gather information before escalation
• Flag messages as urgent, routine, or requiring human approval
• Summarize conversation threads for landlord review

AI does not make final decisions. All actions requiring a commitment (vendor dispatch, cost approval, policy exceptions) require explicit landlord approval before execution.

2. What AI Cannot Do

• Provide legal advice or interpret your lease in a legally binding way
• Guarantee accuracy in all circumstances—AI can and does make errors
• Replace your judgment as a landlord or property manager
• Represent you in any legal proceeding
• Access information not provided to the platform (e.g., external contractor databases without integration)

3. Human Oversight Requirements

You are required to maintain meaningful oversight of AI-generated communications. This means:

• Reviewing your approval queue regularly
• Configuring escalation rules that reflect your actual policies
• Auditing AI responses periodically to confirm they match your intent
• Immediately flagging any AI behavior that seems incorrect or inappropriate

By using RentalRelay, you accept responsibility for messages sent through your account, including AI-drafted messages that you reviewed and approved.

4. AI and Fair Housing

RentalRelay's AI is not trained to discriminate based on race, color, national origin, religion, sex, familial status, disability, or any other protected class under the Fair Housing Act or applicable state laws. However:

• You must not configure the system in ways that produce discriminatory outcomes
• You must review AI responses for any language that could be construed as discriminatory
• RentalRelay is not liable for discriminatory outcomes resulting from your configurations or approvals

If you believe our AI has produced potentially discriminatory output, report it immediately to [email protected].

5. AI Training & Your Data

We do not use your tenant conversation data to train AI models shared with other customers. Aggregated, anonymized usage patterns may be used to improve RentalRelay's own AI systems. You may opt out of this by contacting [email protected].

6. Transparency with Tenants

We recommend disclosing to tenants that they may be communicating with an AI-assisted system. RentalRelay provides configurable first-message disclosure templates. While not legally required in all jurisdictions, disclosure is a best practice and builds tenant trust.

7. Minors

RentalRelay is not intended for use in communications with individuals under 18 years of age. If you believe a minor is interacting with your RentalRelay number, you must disable automated responses for that contact and engage directly. Please report the situation to [email protected].

8. Reporting AI Issues

If the AI produces inaccurate, inappropriate, biased, or harmful output, please report it to [email protected] with as much context as possible. We take these reports seriously and investigate them promptly.

9. Policy Updates

As AI capabilities and regulations evolve, we may update this policy. Material changes will be communicated via your account dashboard. Continued use of RentalRelay after updates constitutes acceptance of the revised policy.